Dell has confirmed that version 5.5.16.0 of the SupportAssist Remediation service triggers BSOD crashes displaying 0xEF_DellSupportAss_BUGCHECK_CRITICAL_PROCESS errors. The company recommends uninstalling the update while noting that system restore points from its OS Recovery tool may become unavailable afterward.
Enterprise admins should scan Dell fleets for SupportAssist Remediation version 5.5.16.0 and uninstall it immediately to avoid BSOD outages and preserve system repair points.
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