Xbox Chief: Game Pass Too Expensive in Leaked Memo
Microsoft Xbox chief Asha Sharma admits in a leaked internal memo that Game Pass has become too expensive and requires a better value equation. The statement previews potential short-term fixes and long-term evolution of the subscription model amid recent price hikes.

Sharma writes, “Game Pass is central to gaming value on Xbox. It’s also clear that the current model isn’t the final one.” She adds, “Short term, Game Pass has become too expensive for players, so we need a better value equation. Long term, we will evolve Game Pass into a more flexible system which will take time to test and learn around.”
Microsoft raised the price of Xbox Game Pass Ultimate to $29.99 per month last year, a 50 percent increase. The company cited upgrades across Game Pass tiers to justify the hike, though the cost has impacted subscriptions.
Part of the increase stems from adding Call of Duty to Game Pass in summer 2024, a move debated internally over potential sales revenue loss. Windows Central’s Jez Corden recently hinted Microsoft might remove Call of Duty from the service.
Sharma acknowledges online rumors about pricing changes and plans to discuss further with Xbox employees next week. No immediate price adjustments are expected.
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